Swan Housing Association has implemented Element3 Software’s myHA online tenant portal for real-time repairs, rents, statements, housing officer access and a range of additional housing services. Taking Swan’s existing self-service portal, the myHA framework has been integrated to provide a suite of online features for both tenants and housing officers.
Using myHA, tenants can log repairs without any intervention from Swan’s call centre or housing staff. With a real-time link to Swan’s repairs contractor, Axis Europe, repairs are effective immediately and, via an integrated system at Axis, drip-fed to contractors in the field.
Once authenticated to the portal, tenants can select the type of repair, book appointments with immediate confirmations and monitor the progress of repairs. The self-service portal also lets tenants view and print online rent statements as well as providing a view of balances and transactions including debits and payments.
With extended access for Swan’s housing officers, myHA enables them to work in the field, with access to tenancy information, rents and repairs.
Suzanne Wicks, executive director of IT and private-sector services, Swan Housing Association, said, “We were early adopters of online services, with our first portal going live over eight years ago. With the experience we gained and years of tenant feedback, we knew how and where we could improve services using the latest online technologies and Element3’s myHA portal.”