Tai Calon Community Housing is now using Clearview’s Customer Engagement Suite, replacing the housing provider’s previous use of either spreadsheets or even pen and paper to record all of their customer engagement activities.
Ross Watts, Head of Communities, Tai Calon Community Housing, said, “We had various difficulties with our customer engagement. It was quite hard to always view things on spreadsheets and it wasn’t clear what we were actually measuring. We also knew that the good things we were doing weren’t being captured; it was therefore difficult to know which activities worked well and which didn’t.
“The Clearview system is extremely simple and therefore easy for everyone to use. I would say its biggest selling point would be the portal because we liked the idea of an online self-service approach.
“We now want to start capturing a wide range of activities across the whole business, including being able to see how effective people think we are. Additionally, we want to be able to see who said what and what has been done as a result of what they have said.”