Tai Ceredigion Cyf has replaced its ageing housing management system with ActiveH from MIS-AMS to consolidate its data from different siloed sources and deliver ‘a single version of the truth’ across the organisation. The system is scheduled go live in April 2020.
The Welsh housing provider undertook a stock transfer from the local authority over a decade ago, inheriting the existing housing software in the process. The new ActiveH solution will include a core housing management module, mobile working, asset management and a contractors’ module for maintenance job costing.
Gavin Harvey, head of ICT and business improvement, Tai Ceredigion Cyf, said, “ActiveH will deliver a single, reliable source of information across the whole organisation so that we can be confident we have the right information to hand.
“By contrast, the old system was really showing its age – it was expensive to make even the smallest changes and required us to bolt on other systems to fill in the blanks. Keeping on top of which source of data was the most up-to-date was almost impossible and extremely frustrating for our housing officers because every query required several telephone calls.
“MIS-AMS took a refreshing approach with its tender which was significantly different from others, offering considerable value for money. We also received universally positive feedback from the customer references – no one had a bad word to say about the company or its software – which is rare in the housing sector.”