Teign Housing has gone live with Civica Cx as its new web-based housing and asset management platform to drive its digital agenda.
Civica Cx will cover a large number of areas across Teign Housing’s operations including contacts and assets, CRM and communications, arrears and voids management, repairs and planned maintenance, servicing and inspections, complaints and feedback, and portals for both contractors and tenants.
Jo Reece, chief executive, Teign Housing, said, “Our investment in the intuitive Civica Cx software provides a robust, digital platform for the delivery of innovative housing services.”
Teign Housing’s project team reported that their reasons for choosing Civica Cx included its modern ‘app style’ interface, out-of-the-box implementation, rapid upgrades, a built-in tenant portal and integration with its existing systems including those from Documotive, Shoretel, Devon Home Choice and Open Accounts.
Civica and DtL Creative provided implementation and technical support in all areas of Cx Housing including building and configuration, reporting, interface design and build, data validation, user-acceptance testing, training and go-live support.
For the data migration element of the project, Teign Housing used specialist migration consultant Mark Duffill from Amber Green Consulting due to his in-depth knowledge of Progress-to-SQL database migrations.
Karen Johnson, head of corporate services, Teign Housing, said, “We can now move away from lots of time-consuming, manual processes and reduce our staff processing time by around 40 per cent. We have also removed the need for spreadsheets because all of our workflows are now in Civica CX, thereby reducing the risk and errors associated with manual processing.”
Craig Manley, IT manager and Civica Cx project manager, Teign Housing, said, “After analysing all of our third-party systems, it was clear that they had become disjointed, meaning that our staff had to run many different applications to carry out their daily work, compounded by the fact that more and more spreadsheets were being used to plug the gaps between our systems.
“Civica Cx offered a one-stop solution that could replace many of our third-party systems and gave us CRM capabilities that we didn’t have before. The fact that it’s built on a modern Microsoft platform was very appealing because our internal IT team is more equipped to support it.”