Teign Housing has chosen Civica’s Housing Cx and Keystone asset management software to manage its property assets and improve customer service.
Via implementing a web-based system with CRM, housing and asset management, Teign expects to enhance customer service by delivering a complete view of both its tenants and their properties, including on mobile devices.
Karen Johnson, head of customer and corporate services, Teign Housing said, “We are an ambitious, forward-thinking housing provider with a comprehensive digital agenda, and aim to provide a customer service experience close to that of the commercial sector.
“To achieve this, we needed an easy-to-use system that was intuitive, so employees could access tenant information quickly and easily; after reviewing the market, we chose Civica Housing Cx and Keystone asset management solutions.”
The combined Civica software will be used by the housing provider to manage most of its operations, including contacts and assets, CRM and communications, rent arrears and voids management, repairs, planned maintenance, servicing and inspections, complaints, and self-service portals for both contractors and tenants.