Nottingham City Homes’ Nottingham On Call service has retained its accreditation from the Telecare Services Association.
Nottingham On Call is a 24-hour emergency response service for NCH tenants, plus those from other housing organisations, who sign up for the service. It works through a telephone link to a Nottingham-based call centre and allows tenants who have signed up to get support and advice at any time if, for example, they have had a fall or are ill.
The service works closely with NCH’s mobile support team and Independent Living service. It currently has 10,700 users and provides them with an instant response to get the help they need, from knowledgeable local people, with operators staying on the line with callers until help arrives, with 24-hour linkage to the On Call control centre, and easy installation.
Gill Moy, director of housing, Nottingham City Homes, said, “Nottingham On Call is a vital lifeline for many people and allows them to live independently in their own home, safe in the knowledge that help is just a push of a button away.”