Over half of housing leaders say that data problems are hampering their ability to handle tenant complaints effectively, according to a report from Mobysoft. The report, ‘From data to decisions – A comprehensive guide to developing & executing a data strategy’, sheds light on the challenges of fragmented systems, unreliable records and a lack of…
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Customer Management
FourNet launches digital transformation index
FourNet has created the first digital-channel map of local authorities’ demographic trends around citizens’ technology usage to help councils with their digital transformation plans. The customer experience (CX) specialist’s Local Authority Digital Transformation Index shows technology usage alongside every council area in England, Wales and Scotland. The index combines census information with FourNet’s CX analysis…
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Unlocking safer living through data
With digital transformation gaining pace across the sector, housing providers can now redefine how they approach resident safety, asset management and regulatory compliance. By embracing connected technology, housing providers can reduce their administrative burden, make informed decisions faster and deliver safer, smarter homes. But to do this effectively, housing providers must turn ‘dark data’ into…
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Putting VIVID’s customers in control of their tenancies
VIVID was the winner of the Customer Services award at the Housing Technology 2025 Awards. The housing provider explains how it has put its customers in control of their own tenancies with help from TechLabs London and Microsoft. Staying ahead of technological advances is crucial for delivering great customer service. At VIVID, we recognised the…
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Housing Solutions’ 2,000 home wi-fi network
Housing Solutions was Highly Commended in the Customer Services category of the Housing Technology 2025 Awards. Housing Solutions’ digital transformation began in 2014. Asking ourselves what our sheltered schemes’ offerings would look like in 15 years’ time, we decided that wi-fi access was an important part of that vision and the whole project grew from…
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Mid Devon Housing tackles damp & mould with Aico
Mid Devon Housing was Highly Commended in the Customer Services category of the Housing Technology 2025 Awards. Rosie Wills from Mid Devon Housing explains the background and outcome of its damp and mould programme. As social housing providers, we’re all constantly seeking innovative solutions to ensure safe, healthy and compliant homes for our residents. One…
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