The first phase of Awaab’s Law looms large, transforming the obligations of housing providers, empowering tenants with new rights and demanding more accountability across the sector. It will also challenge housing providers to fundamentally rethink how they manage tenant relationships, how they handle data and how they deliver safe, healthy homes. Enforcement will be strict,…
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Customer Management
CHP’s Salesforce solution for Awaab’s Law
For CHP, our journey toward compliance with Awaab’s Law began with a stark realisation. As the requirements became clear, it was evident that our existing systems and processes were simply not up to the task. Our case management tools couldn’t link repairs to case details, didn’t allow for comprehensive tracking or reporting and made it…
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IoT and ‘boots on the ground’
Communication every step of the way Communication is key, so goes the well-worn phrase, and rarely is this truer than when it comes to the health and wellbeing of older adults and vulnerable tenants within individual homes or group living environments. The onward march of digital and sensor-based technologies in social housing settings may well…
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Documentation, communications and Awaab’s Law
With Awaab’s Law coming into effect this month, housing providers across the UK are reassessing how they respond to reports of damp and mould. The new legislation sets strict timelines for investigation and repair, but the deeper challenge lies in how housing providers communicate with their residents and how they document every step taken. For…
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Staying ahead of Awaab’s Law
New rules on addressing damp and mould have come into force. How can housing providers use technology to meet their responsibilities to residents? Before October 2025, if a family noticed a small patch of damp along a living room wall, they would likely report it to their housing provider and then wait for the repair…
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90 per cent of tenants unaware of TSMs
The latest Resident Voice Index (RVI) survey from MRI Software has found that 90 per cent of residents are unfamiliar with Tenant Satisfaction Measures (TSMs) and two-thirds of residents don’t know their housing provider measures satisfaction. The survey showed that only 10 per cent of tenants had noticed positive changes from their housing provider in…
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