Facebook emerged as a surprise best practice solution to tenant engagement during an Ideas Exchange seminar at the CIH 2010 exhibition in Harrogate. The social networking site was considered a flawed but affordable way of engaging with tenants during a time of restrained budgets. Matthew Brown, client involvement officer at Carr-Gomm, led an examination of…
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Customer Management
Oaklee Housing gets Rated by Residents
Belfast-based Oaklee Housing Group started using Voluntas Housing’s Rated by Residents service in May 2009 to collect customer feedback and monitor tenant satisfaction for its responsive repairs service. Rated by Residents provides Oaklee with an independent service to monitor customer feedback as well as the ability to untangle different aspects of its service and contractors…
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Transforming Wakefield’s digital landscape
Paul Wood, ICT service director at Wakefield and District Housing, explains how, at a time when 70 per cent of people who live in social housing never enjoy the benefits of the internet, the housing provider has numerous plans to increase digital inclusion. Wakefield and District Housing became the largest single housing stock transfer organisation…
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CTI monitoring from Sitehelpdesk
Sitehelpdesk.com has recently unveiled CTImonitor, a computer telephony integration (CTI) module that allows users to dial direct from applications and to identify incoming callers. Using customers’ own CTI servers and phone systems, the module has been developed to work with Sitehelpdesk.com’s existing products and integrates with Microsoft Office. It allows the user to recognise incoming…
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RFID keys for Plus Dane residents
Plus Dane’s £6.3 million retirement complex in Cheshire is using RFID fobs and cards from Salto Systems to replace keys to not only make life easier for residents and staff but also to give the housing provider greater access control and auditing. By replacing keys with Mifare cards and fobs for Plus Dane staff and…
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Acceleris is right @home
Sheffield Homes has become the first housing provider to use the @home portal from Acceleris, a marketing and PR agency specialising the housing sector. Developed for Sheffield Homes, the UK’s largest ALMO and responsible for over 40,000 houses in Sheffield, @home is the result of a six-month R&D programme to address the need for digital…
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