Trident Housing Association has deployed ShoreTel’s Enterprise Contact Centre system to deliver unified communications across its business. With 3000 properties in the Midlands under its management, Trident usually receives 1600 customer calls each week, underscoring the importance of its communications systems. By integrating ShoreTel Enterprise Contact Centre with its Microsoft Dynamics CRM system, all data…
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Customer Management
Accord‘s award-winning Virgin call centre
ccord and Ashram Housing Associations, both part of the Accord Group, have launched an award-winning customer contact centre based on technology from Virgin Media Business, previously known as NTL:Telewest Business. The new Customer First centre has made it easier for tenants in Accord’s 6600 properties across 90 sites to resolve queries about everything from repairs…
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United Welsh texts with Capita
Since 2006, United Welsh has used SMS technology to communicate information about their arrears and details around their 28-day repair requests to its tenants. The system was successful at a certain level, but the communication exchange was fragmented because the complexity of the messages to be conveyed about arrears was not suitable for SMS interaction….
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Swan Housing’s 7-year deal with Capita Support
Capita Software Services has been chosen by Swan Housing Group to provide its web-based Capita Support application to give its service users personalised and instant access to housing and support services. The seven-year contract with Capita will enable Swan Housing to give its users access to an end-to-end housing service, including support with the assessment…
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£50,000 VerseOne web for RCT Homes
RCT Homes has signed a £50,000 contract with VerseOne Technologies to deliver a series of web sites and online initiatives to engage with people throughout Rhondda Cynon Taff. Managing 11,000 properties throughout Rhondda Cynon Taff in South Wales, RCT Homes operates as a focus for local regeneration and improvement projects, such as free wi-fi access,…
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Urgent moves for HomeSwapper
HomeSwapper has launched a free urgent moves service (UMS) tool for landlords to help tenants in urgent need of re-housing. The new service is based on HomeSwapper’s existing automated matching service for mutual exchanges. John Carthew, managing director, HomeSwapper, said, “Since the demise of the Homes Mobility Scheme in 2007, there has been no national…
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