The introduction of universal credit and welfare reform has put pressure on housing providers’ finances and those of their tenants. That has placed a premium on efficient communication between the two groups; one approach housing providers can take is broadening the range of communications they offer. Housing providers should be encouraging their tenants to self-serve…
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Customer Management
Eden Housing’s digital continuum with Orchard
Eden Housing has extended its existing contract with Orchard for a further five years in order to continue and expand its digital transformation programme, with continued emphasis on better tenant services and more streamlined internal operations. When Eden Housing’s small IT team found themselves struggling with multiple systems, they began to look at their overall…
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Curo’s Aareon-powered self-service portal
Based on Aareon’s suite of digital software and services, Curo Group has launched its MyCuro self-service portal. Following its launch earlier this year, Curo has already successfully signed up over 2,300 tenants to its new online service. After implementing Aareon’s QL housing management system in 2011, Curo has since implemented Aareon’s digital solutions such as…
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Would you like a receipt for that?
Digital technology has the potential to re-define the relationship between housing providers and their customers. It determines their access to information, ability to book services and their overall experience with their landlord. Silva’s strategic plan sets out a commitment that 80 per cent of customer-initiated transactions will be conducted online by 2021, from a starting…
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Tunstall’s Housing Services Portal
Tunstall Healthcare has launched its Housing Services Portal, closely integrated with its widely-used Communicall tele-healthcare devices and software. The Housing Services Portal runs as an app on Windows tablets, connected via wi-fi to the Communicall Vi system to provide a live view of residents’ activities. Tunstall reported that the portal optimises care management time, improves…
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Never mind the KPIs, feel the experience
User experience, customer experience, voice of the customer, customer sentiment, customer focus, customer-centricity… regardless of how you describe it, there’s no denying that when it comes to digital, fast, simple and frictionless experiences are becoming the most important determinants of how your customers perceive your service and, by extension, you and your organisation. However, this…
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