Based on Aareon’s suite of digital software and services, Curo Group has launched its MyCuro self-service portal. Following its launch earlier this year, Curo has already successfully signed up over 2,300 tenants to its new online service.
After implementing Aareon’s QL housing management system in 2011, Curo has since implemented Aareon’s digital solutions such as the 1st Touch Self-Service App and now its 360 Customer Portal.
Tom Battersby, director of ICT, Curo Group, said, “We have a good, long-term relationship with Aareon as the supplier of our housing management software. We installed its 1st Touch Self-Service App in July 2016 for iOS and Android with no issues, and Aareon’s 360 Customer Portal has now given us the extra functionality we were looking for, including guaranteed integration with our existing back-office systems.
“By reducing the cost of serving customer transactions, we have more money to invest in our existing homes and services. For example, over 60 per cent of our inbound calls relate to repairs or rents, taking up roughly 16,000 hours of staff time. Moving more of our tenant communications though the portal ensures things such as account balances and key documents are available to our tenants at any time.”