MyHomePassport’s CEO and founder, Dr Christopher Ford, considers the ‘missing piece of the jigsaw’ that incentivises tenant compliance to promote better outcomes for both tenants and housing providers. These days, thankfully, there is much greater emphasis on creating better living environments, offering improved customer services, digitising interactions and creating housing provider performance indicators. It is…
Clownfish, anemones & symbiotic complianceRead More →
Customer Management
Stockport Housing’s digital Intratone noticeboards
Intratone has installed 25 of its digital noticeboards in the communal areas of a number of Stockport Housing’s tower blocks to improve tenant communications. Stockport Homes wanted to communicate important messages to tenants such as maintenance works, lifts being out of operation and fire-safety information in a quick and simple way via a cloud-based system…
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Vivid trials new app to support vulnerable tenants
Vivid Housing is the first housing provider to pilot an app from TellJo that will provide early intervention to support its tenants and prevent them from getting into crisis situations. The TellJo app enables vulnerable tenants to assess their own support needs after completing a self-assessment and signpost them direct to relevant agencies to access…
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Data management in housing – Better analytics, intelligence and access
In February 2019 and for the first time in history, there were more people in the world over the age of 65 than under five. An ageing population raises the question; how can data and new technologies help housing providers to deal with some of society’s most vulnerable people and complex needs? Keeping track of…
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Queen’s Cross & Valleys to Coast sign up for Housing Insight’s PanConnect
Valleys to Coast Housing is implementing Housing Insight’s PanConnect during the first quarter of 2019 to give its tenants a self-service portal and app. Polly Thompson, head of IT, Valleys to Coast Housing, said, “The self-service portal and app will help us engage more with our tenants, and introducing the repairs diagnostics tool will reduce…
Queen’s Cross & Valleys to Coast sign up for Housing Insight’s PanConnectRead More →
Grand Union’s Active Housing portal
Grand Union Housing has completed the development and launch of its Active Housing-based tenant portal. The new portal replaces three previous separate sites from before the merger of Aragon Housing, Rockingham Forest Housing and South Northants Homes. Grand Union Housing uses Capita’s Open Housing as its main back-office system so Active Housing used its experience…
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