Valleys to Coast Housing is implementing Housing Insight’s PanConnect during the first quarter of 2019 to give its tenants a self-service portal and app.
Polly Thompson, head of IT, Valleys to Coast Housing, said, “The self-service portal and app will help us engage more with our tenants, and introducing the repairs diagnostics tool will reduce call volumes and encourage our tenants to use self-help before reporting small repairs.”
After having been given a proof-of-concept of PanConnect Mobile Workforce, Queen’s Cross Housing successfully implemented the full PanConnect solution, including mobile working, and integrated it with its existing Aareon software in just one week. Queen’s Cross also plans to implement the self-service portal and app.
David Dick, ICT Manager, Queen’s Cross Housing, said, “We are very excited about the opportunities PanConnect opens up. Being able to provide live information and complete processes on site offers so many opportunities for innovation, efficiency savings and service quality improvements.”