Vivid Housing is the first housing provider to pilot an app from TellJo that will provide early intervention to support its tenants and prevent them from getting into crisis situations.
The TellJo app enables vulnerable tenants to assess their own support needs after completing a self-assessment and signpost them direct to relevant agencies to access the right support. This will also give Vivid the opportunity to start engaging with the tenant and offer its own bespoke support services, including wellbeing, employment and training, money and benefits advice, digital inclusion and homelessness prevention.
Derek Streek, head of neighbourhoods, Vivid, said, “We’re always exploring news ways to identify, engage and support the wellbeing of our tenants. We hope this new app will allow us to deliver a more tailored and practical support service for some of our harder-to-reach customers with support needs.”