To help new tenants settle into their homes and support their pre-tenancy requirements, online learning provider Virtual College has created a range of online resources. Fiona Sheen, online learning advisor, Virtual College, said, “We were aware of the issues surrounding tenancy agreement failures widely expressed by the social housing sector. There is a need to…
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Customer Management
Using IT to gain value from tenant communications
In most markets, there is an increasing focus on the customer journey and experience. Housing providers are no different; their tenants need to be kept informed as well as invited to respond to a call for action – for example, a rent payment. In trying to deliver a better customer experience, housing providers face two…
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Switchee wins Ashden Award for its innovative smart thermostat
Switchee has won the 2017 Impax Ashden Award for Energy Innovation. Switchee’s smart thermostat, designed specifically for the social housing sector, is intended to cut fuel bills for tenants and help housing providers to maintain the quality of their stock. The Ashden Awards are given to pioneers in sustainable energy and are a globally recognised…
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Housing Partners and NPSS tackle homelessness with IT
Housing Partners and the National Practitioner Support Service (NPSS) have jointly developed a new case management system to help housing providers and local authorities meet the requirements for the 2017 Homelessness Reduction Act. With a pilot project starting in September 2017, Housing Jigsaw is an online tool created to gather data on homelessness direct from…
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Nourish technology revolutionising Optivo care homes
Optivo is revolutionising services at its care homes with a new digital care management tool that hooks up to computers and smartphones. Called Nourish, the technology allows staff to record every aspect of each resident’s care plan at their residences in Ealing, London. Data regarding everything from activities and interactions to food and fluid intake…
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Accent ‘Hub’ for tenant engagement
In order to better understand its tenants’ needs, priorities and preferences, Accent Group has created an online engagement hub as part of its website. Tenant engagement at Accent had previously been very traditional, based around meetings and events. The housing provider found that these types of engagements tended to restrict the tenants who could get…
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