Pinnacle PSG’s quality and performance manager, Tarequl Islam, explains how they have introduced their ‘noise app’ from RH Environmental to their housing management contracts in London. Pinnacle PSG’s London contracts serve over 15,000 social housing properties and a further 4,000 leasehold properties. One of the key aspects of our service is dealing with anti-social behaviour…
Noise nuisance app from Pinnacle PSGRead More →
Customer Management
Abritas texting service for lettings
Abritas has developed new functionality that sends automated text messages to lettings applicants at specified stages of an advertising cycle, to help with the promotion of property lettings. The text messages are sent using bespoke rules built to meet housing providers’ own criteria to help target specific segments of applicants. The rules could include targeting…
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Scotland’s digital inclusion toolkit
The Glasgow and West of Scotland Forum of Housing Associations, together with the Digital Glasgow programme, Digital Scotland and Glasgow Kelvin College, has developed a digital toolkit (digitalinclusionandhousing.scot) to support housing providers’ digital inclusion projects. The toolkit is intended as a starting point for housing providers wishing to support digital inclusion for their tenants and…
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Bracknell Forest Homes trials live chat
Bracknell Forest Homes has been testing a new live chat service on its website since February 2016. The pilot service not only gives tenants an additional communications channel to reach their housing provider but also enables contact agents to deal with multiple queries at the same time. During the first six weeks of its launch,…
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Swan Housing’s myHA portal from Element3
Swan Housing Association has implemented Element3 Software’s myHA online tenant portal for real-time repairs, rents, statements, housing officer access and a range of additional housing services. Taking Swan’s existing self-service portal, the myHA framework has been integrated to provide a suite of online features for both tenants and housing officers. Using myHA, tenants can log…
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The digital tenant – Reality or myth?
Digitisation is transforming how services are delivered to tenants in social housing. It represents both the greatest challenges and the biggest opportunities in the history of the sector and requires a top-down, holistic approach with cultural change. But how far have we come already, and what does the future look like as we move towards…
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