East Kent Housing has reported on how its multi-channel approach to tenant communications has reduced its rent arrears over £100,000 since it took over rent collection when it launched in April 2011, and evictions for rent arrears have fallen by 64 per cent. East Kent strategy had a number of facets. These included focusing less…
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Digital Inclusion
New courses for digital inclusion
Digital Unite has launched a new range of online courses to help housing providers introduce tenants to the benefits of the internet and show them how to master the basics such as using a keyboard and mouse, searching the web and using email. These ‘digital champion’ courses are flexible, self-study e-learning programmes which include practical…
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Get Online 2013
The Tinder Foundation, formerly known as UK Online Centres, is running its annual ‘Get Online’ week during 14-20 October 2013 with the aim of helping tenants to improve their digital skills and reduce digital exclusion. Thousands of Get Online week events will happen throughout the UK in UK online centres, libraries and community venues. Tinder…
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Digital Deal – Successful bids announced
The 12 successful bidders for the government’s ‘Digital Deal’ were announced in August, with £400,000 of funding from the Department for Work & Pensions and the Department for Communities and Local Government alongside the same amount matched by the winning bidders. The Digital Deal is intended to encourage more tenants in social housing to get…
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Manchester University reviews the ‘Digital by Default’ report
In the networked society and digital economy, global information flows are creating new patterns of communication and exchange, arguably rendering traditional urban patterns almost obsolete. However, the gap between the haves and the have-nots has the potential to continue to widen, both online and offline, with possible new forms of inequality emerging. Housing Technology’s ‘Digital…
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Post Office’s walk-in service for digital inclusion
Post Office branches now offer a free service where counter staff can print the nearest internet access points to customers’ homes. The Post Office, Online Centre Foundation and other partners have for the first time brought together the information about internet courses across the UK to create a single database. 11,800 Post Office branches can…
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