• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Meet Monty the Money Dog at East Kent Housing

Meet Monty the Money Dog at East Kent Housing

East Kent Housing has reported on how its multi-channel approach to tenant communications has reduced its rent arrears over £100,000 since it took over rent collection when it launched in April 2011, and evictions for rent arrears have fallen by 64 per cent.

East Kent strategy had a number of facets. These included focusing less on letters and more on out of hours contact and the use of text messaging, with over 1,500 texts sent each month which proved vital in engaging with younger and harder to reach tenants.

A ‘Monty the Money Dog’ fictional character was created to give tenants advice on how to pay rent for the first time and general money advice, including a dedicated Monty page on Facebook for regular money-saving advice and budgeting tips.

Through analysis of its tenant arrears data, East Kent identified the local areas and tenant groups facing financial difficulty and targeted its approach to the most vulnerable categories of tenants. A new tenant sign up process was developed, which included setting up monthly payments and early intervention contact if the tenant fell into arrears.

East Kent also created a new benefits and money advisory team which gives tenants personalised advice on maximising their income and how to budget better. Since January 2013, over 500 tenants have been helped by the team, including 150 tenants supported to downsize and/or receive extra income.

See More On:

  • Housing Association: East Kent Housing
  • Topic: Digital Inclusion
  • Publication Date: 035 - September 2013
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner