Darlington Borough Council has awarded a three-year contract worth more than £100,000 to Capita Software Services to deliver its supported housing systems, with the aim of improving services for homeless and vulnerable people by streamlining existing processes. Capita is providing the Capita Support gateway system and Capita Support Housing Options Advice Management System (HOAMS) to…
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Housing Management
City West Housing live with Aareon
City West Housing Trust went live in March with its new QL Housing system from Aareon, replacing the Saffron housing management system it inherited during the stock transfer from Salford City Council in October 2008. As reported in the March issue, when CWHT took over the ownership of 14,600 homes around Greater Manchester from the…
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Northampton BC’s new choice-based lettings
Northampton Borough Council has launched a new choice-based lettings service based on its Macfarlane Telesystems unified communications infrastructure. Northampton, the largest district council in England, manages almost 13,000 properties and employs 33 staff in its dedicated call centre, handling over 6000 customers per week. Having used call handling and unified communications technology from Macfarlane since…
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Sovereign supports Phoenix Housing
Following a hurried implementation of the Capita Academy housing management system by Phoenix Community Housing, Sovereign Business Integration has been helping the housing provider to improve its reporting and business processes across all areas of its operations. Formed in 2007 following a LSVT of 6400 properties from the London Borough of Lewisham, Phoenix decided to…
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YMCA and SeeAbility sign with Kypera
Milton Keynes YMCA, which provides long-term accommodation for 18-30 year olds, is due to go live with Kypera’s housing management system in June 2010. Simon Green, housing manager, Milton Keynes YMCA, said, “Kypera’s system was far more modern than the others we looked at. The look and feel of the Kypera system is intuitive to…
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Omniledger gets mobile with Civica
Omniledger is partnering with Civica to provide a mobile working solution for its Pyramid housing management system customers. Rather than developing its own system, Omniledger decided to use an existing, well-established product that already had a mobile module for every discipline. Lee Wagnall, sales manager, OmniLedger, said, “With growing pressure for RSLs to mobilise their…
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