Orbit is piloting an online repairs service for its 13,000 tenants. The new service supports Orbit’s ambition to have 75 per cent of its tenant contacts online by 2020. By accessing the tool through their online account, tenants can diagnose repairs, book appointments in real-time, track progress and cancel repairs. The service is built on…
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Housing Management
Orchard supports Trent & Dove Housing’s DLO
Trent & Dove Housing is now live with Orchard’s Direct Works software for its direct labour organisation (DLO). Trent & Dove Housing is part of a growing band of housing providers managing their repairs and maintenance internally through a DLO, rather than outsourcing it to external contractors as they had in the past. The added…
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Enfield’s £1m contract for Civica Housing Cx
The London Borough of Enfield has chosen Civica and its web-based Housing Cx solution to support the digital transformation of its housing services by extending online self-service for tenants and enabling mobile working for its staff. In line with Enfield’s overall corporate strategy, Housing Cx will be delivered under a software as a service (SaaS)…
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Another record year for Aareon
Aareon has reported another record-breaking year, with the company saying that 67 per cent of housing providers looking for a new housing management solution during January to July 2016 chose Aareon QL. Aareon has taken on ten new customers during the first half of 2016, with each new Aareon QL customer bringing new developments that…
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Civica Housing Cx at South Lakes and Prospect Community Housing
South Lakes Housing and Prospect Community Housing have both gone live with Civica’s new Housing Cx solution in order to have all of their housing management information in one place. Paul Aitken, IT manager, South Lakes Housing, said, “We have gone live and are now operational with Civica Housing Cx. It’s already proving to be…
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Spring Housing is first user of MIS AMS ActiveH Lite
Spring Housing has installed ActiveH Lite, the new entry-level version of MIS AMS’s full-functionality ActiveH housing management software. As a relatively new charity working with people affected by homelessness, Spring Housing didn’t have masses of data to migrate to its new system, so ActiveH Lite can scale and grow with the organisation from the outset….
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