South Lakes Housing and Prospect Community Housing have both gone live with Civica’s new Housing Cx solution in order to have all of their housing management information in one place.
Paul Aitken, IT manager, South Lakes Housing, said, “We have gone live and are now operational with Civica Housing Cx. It’s already proving to be a breath of fresh air because, prior to Cx, our customer services team used multiple systems when dealing with enquiries. Now they only use Cx, which integrates housing and CRM activities, improving the customer experience.
“In the next couple of months, we will integrate Keystone asset management so that we can manage our property-based assets better, from data management and reporting to integrated compliance tools such as asbestos.”
Civica said that Cx is the first fully web-enabled, integrated housing management solution in the market, accessible at any time, from any device, at any location with an open integration approach.