Housing Technology interviewed senior housing executives from Askporter, FLS – Fast Lean Smart, Infinity Group, MIS Active Management Systems, NEC Housing, Plentific, Propeller and Voicescape about how housing provider can improve their maintenance and repairs operations through fewer bottlenecks and unresolved repairs and more first-time fixes and, ultimately, happier tenants. What are the common causes…
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Repairs & Maintenance
North Star transforms repairs with Infinity Group & Microsoft
North Star Housing has gone live with a new repairs system from Infinity Group, as part of its ongoing Microsoft-based digital transformation programme. The housing provider has been working with Infinity Group for the past year to deliver an ambitious data transformation project and has already gone live with CRM, compliance, rent accounting and arrears…
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Home Group on schedule with Calabrio & Business Systems
Home Group is now live with new workforce management (WFM) software from Calabrio, implemented by Business Systems after the housing provider’s previous WFM software reached the end of its useful life. The Calabrio One software covers resource allocation, workforce scheduling, forecasting and analytics. Since the Calabrio system went live, Home Group reported that it is…
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Thriving in a changing climate – The essential role of adaptive software solutions
Winter is well on its way, bringing new challenges for social housing. With current financial uncertainties, sustainability pressures and more, it’s never been more critical for housing providers to have the right software on their side. It must be flexible enough to grow and change with ever-evolving laws and keep their operations efficient. As we…
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Technology for better repairs – Active Assessor
8×8 has introduced the latest addition to its contact centre solution, developed with housing providers in mind. Proactively engaging customers, Active Assessor is set to revolutionise customer engagement and property maintenance. In itself, Active Assessor sounds simple. This new solution uses 8×8 Contact Centre technology, enabling housing providers to send their customers an SMS survey…
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Plus Dane trials damp & mould monitoring from Vericon
Plus Dane Housing is running a trial implementation of Vericon Systems’ Surveyor Cube, designed to identify the causes of damp and mould problems in homes. The system comprises Vericon’s plug -and-play boiler control module (BCM) and MultiDot temperature- and humidity-level sensors which can be quickly and easily installed throughout properties without the need for specialist…
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