Home Group is now live with new workforce management (WFM) software from Calabrio, implemented by Business Systems after the housing provider’s previous WFM software reached the end of its useful life. The Calabrio One software covers resource allocation, workforce scheduling, forecasting and analytics.
Since the Calabrio system went live, Home Group reported that it is now saving £16,000 per month and passed its original two-year RoI target within six months. Furthermore, the housing provider’s scheduling efficiency has increased by 20 per cent and responses across communication channels by 12 per cent.
Gavin Rogerson, resource planning manager, Home Group, said, “We’ve gone from using pen and paper to a state-of-the-art digital solution. It might be a cliché but happy colleagues equal happy customers.”
