Trident has launched a mobile app that enables tenants to pay their rent, and report repairs and anti-social behaviour (with the added facility to upload photos), all from the convenience of their iPhone or Android smartphone. In addition, Trident staff can also use the same app to report local issues when they are out and about, ensuring that they will be reported via the correct channels.
Having been trialled by other housing providers, the original app was supplied by Panda Media and then customised to Trident’s requirements. Panda also provided additional plug-ins, on the understanding that other housing providers may want to opt in, with the costs and knowledge base being shared.
Ed Reed, head of ICT, Trident Social Investment Group, said, “The app is another easy way for our residents to gain access to our services. The app has been developed specifically around housing providers, in direct response to their needs. The result is simplicity and ease of use, with direct access for residents to key services when they need them.”