Trimble has added new features to its field service management (FSM) solutions to improve workflow and streamline operations for mobile working, specifically around intelligent scheduling of work and an app for real-time information access. The new features are part of Trimble Horizon, a new cloud-based platform for Trimble’s FSM solutions.
John Cameron, general manager, Trimble Field Service Management, said, “Empowering workers with the collaborative tools and immediate information they need to manage their day effectively is a necessity when delivering services out in the field. These workers are constantly looking for solutions that give them the instant ability to get to the right place at the right time with the information they need to do their job correctly the first time.”
Trimble’s Work Management solution now supports multiple crew assignments and equipment bookings, with several workers assigned to a task for improved efficiency. In addition, a scarce or specific piece of equipment can be booked against a task to help housing providers manage their assets better and improve their rates for ‘first-time fixes’.
The FieldMaster Technician app includes the ability for a worker to copy or create a task on-site so they can carry out and account for work immediately. Site history can also be viewed in the app so that the worker can arrive with the necessary knowledge of work previously carried out. Details of each crew member assigned to a task and the tools that have been booked can be viewed, enabling better visibility of resources.
The app can now also send the mobile workers’ location from their GPS-enabled devices in real-time so that housing providers can gain a better understanding of the progress of their field operations and despatch work based on workers’ accurate locations.