In 2024, social housing providers in the UK spent more on repairs and maintenance than ever before – almost £9bn, which was 13 per cent more than the previous year and 55 per cent more than five years ago. Of course, a significant amount of this has been spent on upgrades around fire remediation, building…
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Contributed Articles
Smart repairs & smarter homes
In our sector, few subjects stir quite as much debate as repairs. From tenant dissatisfaction to growing backlogs, reactive maintenance remains a persistent challenge for housing providers. It’s the number one source of complaints, the largest area of expenditure and a major influence on tenant satisfaction scores and therefore regulatory ratings. What if our sector…
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From firewalls to fortresses
A vision for secure and resilient housing John Fay MBE doesn’t deal in jargon. He speaks clearly about systems, culture and what happens when they fail. When I met him, I expected a ‘deep dive’ into cyber-security. What I received instead was a masterclass in leadership, resilience and the hidden vulnerabilities inside the organisations that…
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Rebuilding Selwood Housing’s IT infrastructure
Selwood Housing was Highly Commended in the IT Team of the Year category at the Housing Technology Awards 2025. Perry Roche from Selwood Housing explains how a strategic overhaul modernised the organisation’s IT landscape and positioned it for long-term success. The challenge In mid-2023, our IT team faced mounting challenges from a high volume of…
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Achieving three quick wins in AI
The emergence of AI is a game-changer for housing providers. AI is already helping organisations across the UK to become more productive, streamline operations and enhance decision-making. For housing organisations, AI offers a way to operate more efficiently, become more resilient and ultimately improve the lives of tenants. What’s not to like? The trouble is…
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Are you ready for organisational AI?
Why an ‘organisational AI’ model, trained on your own data, is the next big step for housing providers’ operations. ChatGPT and other AI large language models (LLMs) are revolutionising the way we seek the answers to questions. They’ve enabled access to general best practice and other knowledge in the public domain in a usable and…
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