Productivity is one of those business terms that is over-used and misunderstood yet critically important when it comes to business process, efficiency and ultimately successful delivery, regardless of the objective. It’s fine when used as a high-level concept but what does increasing your productivity actually mean? How do we translate a concept that has its…
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Contributed Articles
Delivering the ‘wow’ factor – From traditional HMS to Microsoft Dynamics
Today’s customers differ quite markedly from those of years gone by, the most obvious difference being their expectations. They are exposed to a broader range of products and services from a variety of businesses, both bricks and mortar and online, making them far more savvy and therefore more demanding. Despite this cultural shift, one thing…
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Digital transformation starts with identity
What is digital identity? Customers want a way to repeatedly access online services in a fast, simple and secure way. Housing providers, local authorities and government want to give customers quick access to online services to support digital transformation and engagement, improve social and economic inclusion, reduce customer friction and reduce service delivery costs. Yet…
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Spatial analytics in housing
In the housing sector, one technology has emerged as a vital keystone. Sitting at the apex of successful organisations, it is supporting the transformation of every pillar of their business operations, from customer services and maintenance planning to housing development. That technology is GIS. Geographic information systems (GIS) are not new to the housing sector….
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Building DIY systems in low-code – A pragmatic alternative?
Adur and Worthing Councils are two district councils near Brighton which have had a shared officer structure since 2008. Over the past few years, we have begun to use our own low-code platform to develop our own systems. This approach has been recognised as being innovative; we won a SOCITM award for innovation in 2015…
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Salix Homes is ‘rethinking housing’
We live in a 24/7 world, with a culture of immediacy when people expect things yesterday. The days of a successful business operating from nine to five are over. The digital revolution and the rise of social-media platforms have burst into people’s lives, creating this ‘always on’ culture, making it possible to reach customers, and…
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