Link Group’s evolution over 60 years has been marked by a series of acquisitions, mergers and expansions, each contributing to the complexity of its data ecosystem. With growth comes the accumulation of diverse data stores, systems and processes, leading to inefficiencies and challenges in maintaining data quality and governance standards. Consequently, with the pace of…
Shedding light on ‘dark data’Read More →
Contributed Articles
Digital transformation – The role of payments to reduce financial exclusion
The benefits of digital transformation are increasingly recognised across the housing sector, but how can housing providers ensure tenants aren’t left behind and what steps can be taken to prevent financial exclusion? There’s no doubt that more housing providers are doubling down on their digital transformation strategies. Amid rising costs and increasing demand for services,…
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Split-second field-service with AI
More and more housing providers are turning to enhanced AI to strengthen their operational performance, improve customer service and retain skilled staff. Chatbots began to gain popularity in the mid-2010s. The technology and its applications have significantly improved, making it more accessible and useful now that it’s moved from simple forms of automation to more…
Split-second field-service with AIRead More →
Southwark Council boosts income & cuts arrears with NEC
Inflation may be falling but people are still feeling the pinch. First the pandemic and now the cost of living crisis have put pressure on family finances and led to increased rent arrears. For Southwark Council, London’s biggest landlord, late or non-payments are a big concern, not to mention a worry for our tenants. Thankfully,…
Southwark Council boosts income & cuts arrears with NECRead More →
Are you getting the most from your software?
Social housing can be a difficult and cumbersome sector in which to make technological change. If you’re a local authority, you’re bound by lengthy and strict processes for obtaining software. And once you’ve chosen your technology, it’s easy to find that you’ve focused so much time and effort just on obtaining and implementing a solution…
Are you getting the most from your software?Read More →
Microsoft-first for digital transformation
Digital transformation has become a pivotal process for businesses aiming to stay competitive and relevant. But what does digital transformation entail, and why should you consider adopting a Microsoft-first approach for this journey? We’ll delve into the principles of digital transformation, explore how a Microsoft-centric ecosystem can foster efficiency, and discuss the benefits of this…
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