Digital transformation has become a pivotal process for businesses aiming to stay competitive and relevant. But what does digital transformation entail, and why should you consider adopting a Microsoft-first approach for this journey?
We’ll delve into the principles of digital transformation, explore how a Microsoft-centric ecosystem can foster efficiency, and discuss the benefits of this approach for housing providers.
The principles of digital transformation
Digital transformation is more than just a buzzword; it’s a strategic initiative aimed at leveraging technology to fundamentally alter how an organisation operates and delivers value to its customers.
At its core, digital transformation encompasses rethinking processes, embracing innovation and harnessing data to make informed decisions. It’s about evolving from traditional, often manual, methods to a more agile and automated approach.
Before & after – The transformation experience
To truly appreciate the significance of digital transformation, let’s consider a scenario that we’ve encountered many times with our housing customers: a housing provider stuck in a pre-digital transformation era. In this outdated landscape, staff grapple with clunky, disjointed software applications. Communication is fragmented, data is siloed, and collaboration is cumbersome. Tenants, too, experience friction in their interactions, often encountering glitches and delays.
Now, fast forward to the post-digital transformation era after speaking with an IT partner like TSG. This time, the housing provider has embraced a Microsoft-first approach. The difference is night and day.
Microsoft’s ecosystem seamlessly connects all aspects of the business, from communication and collaboration to data management and analytics. Employees effortlessly collaborate on projects using Microsoft Teams, sharing documents and insights in real time. Tenant interactions are a breeze, thanks to streamlined processes powered by Dynamics 365. In addition, employees have access to TSG’s training platform, TSG Academy, which helps employees to become certified in various Microsoft applications.
The result is a seamless experience for both tenants and employees.
Microsoft’s comprehensive suite of apps
At the heart of the Microsoft-first approach lies the Microsoft ecosystem, a powerful suite of applications and services designed to empower organisations during their digital transformation journeys.
With a Microsoft-first approach, housing providers replace the headaches that result from having to buy different standalone and disconnected SaaS applications to augment their housing management system. Instead, when you have a Microsoft ecosystem at your hands, you can deploy natively-connected full solutions in a cloud and low/no code environment. This removes those headaches of worrying about security and trying to get all of your different applications talking to each other.
Adopting a Microsoft-first approach can transform your operations. It aligns with the core principles of transformation by providing the tools and ecosystem needed to modernise processes, enhance collaboration and deliver superior customer experiences.
Steven Osprey is the partnerships and alliances director at TSG.