Fact: 99.5 per cent of instances of the term ‘digital transformation’ are misnomers (source: me). Don’t get me wrong; digital transformation is a very good thing, it’s just very hard to do. It requires people to change and the more senior they are, the harder it is. Joke: the first thing to do in any…
Is digital transformation a misnomer?Read More →
Contributed Articles
IntoZetta’s annual ‘data in housing’ survey results… final instalment
Welcome to the final instalment of our review of IntoZetta’s ‘Data in Housing Survey 2023’. If you missed the earlier articles, please see the last three editions of Housing Technology (available online). In part three, we saw respondents identify that, while they had a good idea of how data was being created, used and stored,…
IntoZetta’s annual ‘data in housing’ survey results… final instalmentRead More →
RBKC moves to Capita One Housing
Capita has been a trusted partner of ours for over 20 years, and we’ve continued that relationship with Capita to upgrade our housing technology, introducing a single cloud-based system that is transforming our business processes and customer service. End-to-end HMS Before our migration, we were using two highly-customised housing systems. To better manage our property…
RBKC moves to Capita One HousingRead More →
Good things come to those who wait
Over the past 15 years since Alastair Tweedie (co-founder and editor) and I started Housing Technology, it has been incredible to witness how Housing Technology’s subscribers, guests, contributors and customers have all been integral to the evolution of social housing technology. Since the establishment of Housing Technology in 2007, these key stakeholders have led the…
Good things come to those who waitRead More →
Rewiring the housing sector
Many housing providers are at an experimental stage of their digital transformations, dipping a toe in the water, often in response to a business or regulatory imperative such as monitoring damp in properties or using chatbots for triaging customer interactions. Digitising existing services and processes to enable better customer service, increase efficiency or ensure that…
Rewiring the housing sectorRead More →
CCaaS – The catalyst for digital transformation
Our previous articles in Housing Technology explored how AI and self-service apps are transforming tenants’ experiences. As technology evolves rapidly, contact centre as a service (CCaaS) solutions have emerged as a catalyst to accelerate digital transformation. The experience of a leading UK housing provider offers some valuable insights into the transformative potential of CCaaS. By…
CCaaS – The catalyst for digital transformationRead More →
