There is one relatively simple but nevertheless essential ingredient missing from most digital transformation programmes. Without it they will fail or at the very least fall far short of their goals. Leadership and culture change are, of course, essential to success but these aren’t enough without this missing ingredient. This ingredient, which is overlooked far…
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Contributed Articles
Maximise collections and minimise arrears
Given the current economic environment, it’s not surprising that rent arrears are increasing and taking their toll on housing providers’ income. Keeping people in their homes is a key priority for housing providers. Tenancies that go the distance provide the perfect win-win situation. They are better for the wellbeing of residents and maintain a steady…
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Can cloud help with net-zero goals?
According to the World Economic Forum, digital technologies could deliver up to 20 per cent of the International Energy Agency’s 2050 net-zero emissions target. With the Climate Change Committee assessing that local authorities will struggle to deliver on their net-zero ambitions, we’ve looked at how cloud software could help. Digital technology is the powerhouse behind…
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Mastering self-service portals
One of the critical mistakes that we often see in the implementation of self-service portals and apps is housing providers focusing on fixing the symptoms rather than delving into the root causes of dissatisfaction. Yes, your customers probably tell you that they would like a simpler way to track outstanding repairs, and so developing a…
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IT operating models in housing
The way that an organisation organises its technology function is commonly called an ‘IT operating model’. It should be there to support an organisation’s goals and be aligned to what the organisation wants from technology and data. Gartner identifies five primary IT operating model patterns. Asset (as in IT stuff, not housing), process, service, value,…
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Seamless, slick & fast self-service
Technology is reshaping how housing providers engage with their tenants and contractors. Self-service apps and portals have emerged as dynamic tools to streamline processes and enhance communications; they are no longer considered ‘nice to have’ but a necessity for well-functioning housing operations. Exceptional self-service apps & portals User-centric design is paramount when creating self-service solutions….
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