Customer portals are evolving to support the fact that social housing is on a trajectory of rapid change, driven by greater regulatory scrutiny and a desire to deliver better social value. The new breed of portals automates data-quality improvements, thus improving services, reducing inefficiencies, liberating staff and supporting compliance. Housing providers are expected to not…
Data quality and self-service portalsRead More →
Contributed Articles
A mobile-first approach to resident fire safety
FireAngel’s software product manager, Jaison Mathai, explores why housing providers should consider adopting a mobile-first approach to not only increase productivity for alarm installers but to also empower residents to take control of their fire risks. Adopting a mobile-first approach in housing through the use of apps can give tenants a more convenient and engaging…
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Are you there? Regulatory scrutiny & tenant data
As the Social Housing Regulation Act 2023 becomes law, the way housing providers understand, communicate with and listen to tenants is under the spotlight. Six years after the Grenfell tragedy and three years after the Social Housing Whitepaper, housing providers must demonstrate to the regulator that tenants’ voices are heard and acted on. What can…
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Combating mould – Linking ‘feet on the ground’ with IT
Black mould is nothing new to housing providers and local authorities, but rises in the cost of living and high energy costs over the past year have seen its damage to homes and the accompanying health hazards skyrocket. A UK government report, ‘Damp and mould in social housing: initial findings’, published earlier this year stated…
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From contract to go-live – Key success factors
For a housing provider who has awarded a contract to a new supplier, embarking on a new project is like a perfect honeymoon where everything seems wonderfully rosy. But so many projects end up not delivering the goods, being late and/or going over budget, leaving users irate and the project team needing therapy. How can…
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Tenant satisfaction measures – Get more compliments & fewer complaints
A housing provider in Glasgow recently spent an entire morning fielding phone calls from residents who wanted to let them know about a burst water main in the neighbourhood. The first call was extremely helpful in bringing the problem to their attention, but all subsequent calls simply repeated what the housing team already knew. Nevertheless,…
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