Flagship Group is just about to implement a new system from Enghouse Interactive for its contact centre to pull all forms of tenant communications together in the same place. At the moment, the housing provider faces a conflict between the need to offer tenants more options for how they interact with Flagship and the disparate,…
Enghouse set to streamline Flagship’s communicationsRead More →
News
Mobysoft hits a RentSense century with BPHA
BPHA has become Mobysoft’s 100th customer in the UK housing sector for its RentSense income analytics software, with the aim of protecting its rental revenues and mitigating the effects of universal credit. George Parkinson, head of housing operations, BPHA, said, “With the continued roll out of universal credit, we are spending much more staff time…
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Thrive Homes’ digital services from GCI & Skype
GCI has won a contract to support Thrive Homes’ agile working and transformation of its customer experience with more omni-channel services and mobile working. GCI is implementing Skype for Business and GCI’s Cloud Contact Centre for seamless communication and collaboration between teams, new channels of communication for customers and real-time reporting. GCI will also provide…
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Livin app boosts digital transactions
Livin has revamped its tenant portal and seen digital transactions soar. Over 25 per cent of its tenants are actively using the app, with at least 60 per cent of transactions now carried out digitally, delivering tenant satisfaction levels of 98 per cent. Prior to the implementation of Housing Insight’s Pan Connect portal and app,…
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Mears streamlines IT buying with Probrand Marketplace
Housing repairs and maintenance contractor Mears Group is now using the Probrand Marketplace for all of its IT procurement. Mears had been working with a single supplier of IT hardware and software for several years and although Mears’ procurement team wasn’t dissatisfied with the relationship, it wanted to challenge the status quo and assess its…
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Stockport Homes aims to SweepUp its estates
Stockport Homes is one of the first UK housing providers to use Housing Support Pro’s new SweepUp software to maintain its estates. SweepUp includes problem reporting by tenants, notifications and detailed instructions to caretakers, time tracking and job scheduling, single ‘tap’ sign in on mobile devices, inventory and supply management, post-inspection reviews, and real-time and…
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