BPHA has become Mobysoft’s 100th customer in the UK housing sector for its RentSense income analytics software, with the aim of protecting its rental revenues and mitigating the effects of universal credit.
George Parkinson, head of housing operations, BPHA, said, “With the continued roll out of universal credit, we are spending much more staff time on arrears cases so we wanted to find a more efficient way of managing our arrears rather than increasing staff resource.
“We looked at a number of different solutions, including one from our existing HMS provider, but found that Rentsense was the only product that offered a proven track record of success. We spoke to a number of other housing providers already using the system and they confirmed Mobysoft’s figures in terms of efficiency gains.”
Before choosing RentSense, BPHA went through an exhaustive procurement exercise, including a ‘discovery day’ with Mobysoft, which analysed their existing systems and processes to highlight strengths and weaknesses so that BPHA could focus on specific areas for improvement.
Parkinson said, “The discovery day is very beneficial, and we would strongly recommend this to other housing providers. It’s always worth investigating what systems are available to help with reducing arrears and how they can form part of a package of improvements to maximise rental income.”
Paul Evans, commercial director, Mobysoft, said, “RentSense is constantly being updated to reflect the changes in welfare reform, so it really helps housing providers to minimise the impact of universal credit. We are also adding new modules, such as automation, which actions arrears cases for officers, freeing up valuable capacity.”