Shelton Development Services has just launched a new asset consultancy to help the housing sector. Born out of SDS, one of the UK’s leading suppliers of project appraisal, control and profiling software, SDS Asset Consultancy reported that it will be using ‘active asset management’ to deliver the necessary business intelligence to understand its customers’ current…
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1st Touch unveils V6 digital & mobile platform
1st Touch is due to release its new V6 digital and mobile platform during the fourth quarter of 2017 following a multimillion-pound investment in its development by parent company Aareon. The company said that the new system will deliver a complete digital transformation and mobile workforce ecosystem for the housing sector. With full SaaS functionality,…
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Rooftop Housing opts for Aareon HMS
Aareon’s QL software has been chosen by Rooftop Housing Group as its new housing management system, with support from Alysium Consulting. Following an internal review, Rooftop Housing engaged Alysium Consulting to help them during the process of specifying requirements and procurement, managed through a ‘competitive dialogue’ route. Lesley Buckels, lead consultant, Alysium Consulting, said, “This…
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Castleton CRM at Scottish Borders Housing
Scottish Borders Housing Association went live with Castleton Technology’s EDRM and CRM software in April 2016, initially for complaints and anti-social behaviour, and for general enquiries in August 2016. Integration of the housing provider’s repairs service into the CRM system began last month, with mobile working and self-service repairs for tenants expected early next year….
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Ranting and raving at Flagship
Flagship Group will be using Rant & Rave’s online customer engagement platform to listen to its tenants in a bid to better understand their needs. Flagship will be rolling out Rant & Rave as a real-time solution across all housing types, covering all customer journeys, and a multitude of touchpoints using email, SMS and IVR….
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Southwark streamlines service charges with Northgate
The London Borough of Southwark has streamlined its service charge process with help from Northgate Public Services. With the Right to Buy policy increasing the number of leaseholders, the council realised that it was vital that service charges were billed correctly and collected promptly, so it commissioned an end-to-end review of service processes to check…
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