Aareon’s QL software has been chosen by Rooftop Housing Group as its new housing management system, with support from Alysium Consulting.
Following an internal review, Rooftop Housing engaged Alysium Consulting to help them during the process of specifying requirements and procurement, managed through a ‘competitive dialogue’ route.
Lesley Buckels, lead consultant, Alysium Consulting, said, “This is a very exciting project that will transform the customer journey at Rooftop and one which will enable Rooftop to benefit from the digital opportunities of this partnership with Aareon.”
Rooftop Housing was keen to explore opportunities to reduce the number of applications it used or where integration was less effective than expected and so used the tendering process to also consider alternative options for some of its other solutions.
Some of Rooftop’s key objectives were to get 85 per cent of all transactions and communications being completed online, including pre-tenancy checks, online direct-debit capability, rent enquiries, repair ordering and complaints, to resolve 75 per cent of customer requests during the first point of contact, and make customers’ personal information and history available to staff wherever they are working.
The Rooftop Housing’s total package comprises Aareon QL Housing, Aareon QL CRM and Workflow, Aareon 1st Touch Mobile, Aareon 360 Tenant portal, EDRM, Keyfax and Locator Plus.