South Lakes Housing Association is using M3 Housing’s M3Central Diagnostics to enable more accurate diagnoses of its tenants’ repairs requests. In 2014, South Lakes formed a customer services team (CST) as the first point of contact for all repair enquiries. At first, the largely non-technical CST staff had difficulty accurately diagnosing repairs. South Lakes also…
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News
Capita wins European IT award for YMCA project
Capita’s software services business has been awarded the ‘connected/mobility solution of the year’ title at the European IT & Software Excellence 2017 awards for how it has helped Liverpool YMCA to tackle homelessness and access to support services in the city. Based on Capita’s Advantage Impact solutions, Liverpool YMCA’s ‘MainStay’ project was developed with the…
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Switchee in the Future 50
Switchee, a provider of smart thermostats for social housing, has been included in Real Business’ Future 50, an annual list of the UK’s 50 most disruptive and innovative companies. Switchee is the only social housing-related start-up in this year’s Future 50. Since its inception in 2015, Switchee has been working with a number of local…
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Teign Housing takes Civica for housing & asset management
Teign Housing has chosen Civica’s Housing Cx and Keystone asset management software to manage its property assets and improve customer service. Via implementing a web-based system with CRM, housing and asset management, Teign expects to enhance customer service by delivering a complete view of both its tenants and their properties, including on mobile devices. Karen…
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Walsall Housing gains insights with Clearview
Walsall Housing Group is using Clearview’s business intelligence and reporting software, having originally started with Clearview’s strategy and performance suite in 2007. Hazel Edwards, business insight and performance manager, Walsall Housing Group, said, “Before the introduction of Clearview, a lot of our technical report-writing team’s time was spent responding to one-off information requests. We decided…
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West Dunbartonshire to use Mobysoft predictive analytics for universal credit
West Dunbartonshire Council has bought Mobysoft’s Rentsense software for predictive analytics to help it mitigate the effects of universal credit. Ryan Chalmers, section head of revenues and benefits, West Dunbartonshire Council, said, “Rent collection is obviously a key priority for us and with the introduction of universal credit and other welfare reforms, we wanted to…
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