The business behind the award-winning Love Clean Streets app has launched an app to support housing providers’ estate officers in managing and reporting issues across all of the properties within their remits. Already in use by Homes for Haringey, Love My Housing is a smart app and cloud service for managing and reporting on environmental…
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Civica’s real-time asset management dashboard
Civica has launched a new Keystone-based compliance dashboard for asset management. The dashboard presents customised KPIs to alert housing staff to any compliance issues or overdue actions in real time. Authorised members of staff can create and customise dashboard views to provide a visual representation of their high-level KPIs, such as contracts over budget vs….
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North Star now live with Documotive
In July 2016, North Star went live with Documotive CRM within its customer services team, the latest in a number of Castleton Technology (Documotive’s parent organisation) systems over a two-year period. The CRM deployment follows the implementation of Castleton’s Agile Customer app, Agile Staff app and initial testing of Agile Forms. Keith Saunders, group ICT…
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New Charter transforms with 1st Touch’s 360° tenant portal
A 360° tenant portal system from 1st Touch is being used by New Charter Group to transform its mobile workforce processes and tenant support strategy. The new system delivers a single-view of all key data, both for field operatives through their handheld devices and to tenants through an online portal-based customer hub. Following a review…
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Northgate helps reduce arrears at Aberdeen City Council
Aberdeen City Council is using software from Northgate Public Services to enable earlier interventions regarding rent arrears. The council has implemented Northgate’s Payment Arrangements and Task Manager modules. Aberdeen City Council wanted to improve how it collected rent from its 22,000 properties by engaging with tenants before rent arrears became a problem and by offering…
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Mplsystems secures Innovate UK funding for IoT mobile solution
Mplsystems has just won its second funding award from the UK’s innovation agency, Innovate UK. The ‘Advanced Engineer Scheduling Optimisation & Prediction’ (AESOP) project will prototype a new application to enable real-time optimisation of field service technicians using the internet of things (IoT) and other external feeds. The AESOP project will combine real-time data feeds…
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