The business behind the award-winning Love Clean Streets app has launched an app to support housing providers’ estate officers in managing and reporting issues across all of the properties within their remits.
Already in use by Homes for Haringey, Love My Housing is a smart app and cloud service for managing and reporting on environmental issues, repairs and renewals. The app enables issues to be quickly and accurately reported, including detecting and providing the location, a description and pictures or videos of the issues.
Homes for Haringey began using Love My Housing in 2014 so that their staff could report issues more efficiently on their estates, and is now available to other housing providers and local authorities.
Pete Davey, head of IT, Homes for Haringey, said, “Using the app internally has been a huge success with our estate service officers and customers. We have seen customer satisfaction increase and our credibility as an organisation soar, particularly in relation to leaseholders who see it as a more efficient way of reporting issues.
“Duplication of work is avoided because of the speed of the system. Previous paper-based reports could have taken a week or so before being attended to and in the meantime other reports regarding the same issue could have been made.
“At the back end, things have improved too. The accuracy of the data is invaluable, particularly the picture which is used to identify faults because this system avoids the potential problem of an incorrect object being repaired over and over again.”