Aberdeen City Council is using software from Northgate Public Services to enable earlier interventions regarding rent arrears. The council has implemented Northgate’s Payment Arrangements and Task Manager modules.
Aberdeen City Council wanted to improve how it collected rent from its 22,000 properties by engaging with tenants before rent arrears became a problem and by offering a wider choice of payment options.
The council is using Payment Arrangements to create a schedule of payments for each tenant and, through Task Manager, create early alerts when a payment is about to go unpaid or has been missed.
Diane Leaver, systems manager for communities, housing and infrastructure, Aberdeen City Council said, “Payment Arrangements enables us to show our tenants what they have agreed to pay and when, and we can react very quickly when they miss a payment. Ultimately, it enables us to become more proactive on rent management.
“Incredibly, we’d never really paid attention to whether our tenants paid their rent or not; we were simply led by them falling into arrears. Payment Arrangements gives us the opportunity to do so much more and do it faster.”