EkkoSense, an energy management specialist, has won a contract from Nottingham City Council, on behalf of Nottingham City Homes, to supply monitoring software for over 3,000 solar installations. EkkoSense’s web-based monitoring system will check each solar installation daily, providing all of the information needed to claim any income generated by the solar panels along with…
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News
Wheatley Group & Derwent Living sign with Housing Contact
The Wheatley Group and Derwent Living have both signed up to use Housing Contact’s Call2Collect software to tackle their rent arrears. The two housing providers are using Call2Collect to contact multiple tenants simultaneously using call automation. When a tenant picks up the call, they then have the option of pressing a number to be connected…
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Lanarkshire Housing moves digital tenants with MIS-AMS
Lanarkshire Housing Association has just implemented automated text, CRM and mobile solutions from MIS-AMS, alongside its existing use of the software provider’s ActiveH housing management system. The new solutions will improve communications with tenants as well as providing housing and maintenance officers with a mobile solution to gain access to important information while working in…
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EMH Group now live with new HMS from Orchard
EMH Group has gone live with a full re-implementation of its housing management system from Orchard Information Systems as part of an ambitious change programme. David Morris, head of customer services and project manager, EMH Group, said, “This was a major project which was part of the group’s organisational development plan. The preparatory work in…
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RCT cuts ASB with Locality Solutions
RCT Homes has replaced its antiquated ASB case management software with a new system from Locality Solutions. Jonathan Tumelty, community safety manager, RCT Homes, said, “We had previously managed a growing ASB workload using an internal housing management system, but data was duplicated, insecure and regularly lost.” Locality Solutions’ ASB software implemented at RCT Homes…
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VerseOne’s Vocoll online at Regenda
Regenda Group is now using VerseOne’s Vocoll Live Support software across its online services. In the first six months of using the new system, Regenda has successfully closed almost 1,000 tenant enquiries. When contacting Regenda’s customer service team via Live Support, tenants can now choose topics to ensure that their queries are picked up by…
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