Lanarkshire Housing Association has just implemented automated text, CRM and mobile solutions from MIS-AMS, alongside its existing use of the software provider’s ActiveH housing management system.
The new solutions will improve communications with tenants as well as providing housing and maintenance officers with a mobile solution to gain access to important information while working in the field.
Teresa Ward, housing services director, Lanarkshire Housing Association, said, “Mobile phones are second nature for a large number of tenants, with most of them having at least one mobile device, and texting is accepted as an instant medium of communication, being read within minutes of receipt. We are therefore delighted to introduce our automated text system to provide tenants with a better service.”
The SMS solution from MIS-AMS enables Lanarkshire Housing to text residents if they fall behind with rental payments as well as set up repairs appointments.
Ward said, “We’ve used ActiveH for many years, but we’re constantly upgrading to make sure we keep pace with tenants’ demands and communicate with them in a way that they prefer, and mobile CRM will give staff access to important information while on the move.”