The Wheatley Group and Derwent Living have both signed up to use Housing Contact’s Call2Collect software to tackle their rent arrears.
The two housing providers are using Call2Collect to contact multiple tenants simultaneously using call automation. When a tenant picks up the call, they then have the option of pressing a number to be connected directly to an adviser who can talk to them about the amount they owe, and, where necessary, to offer support and payment arrangements.
John Doyle, managing director, Housing Contact, said, “The combined impacts of the one per cent rent cut, the roll out of universal credit and wider housing policy changes have created revenue risks for housing providers and as a result many are now thinking about smarter ways to protect their core income. A number of our customers are seeing six figure annual savings in staffing costs at the same time as increasing their overall collection rates.”