ECI, a private equity firm, has bought a majority shareholding in managed services provider IT Lab. IT Lab said that the investment from ECI provides them with the financial support needed to innovate in response to customer needs. IT Lab provides infrastructure, cloud, security, technology transformation and change projects, strategic consulting, ERP, mobility and user…
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West Lancs Council automates with Orbis TaskCentre
West Lancashire Borough Council has implemented Orbis TaskCentre in conjunction with Aareon QL to automate many of its previously manual or inefficient housing processes around rent arrears, universal credit, asbestos monitoring and other services. Craig Round, project manager for service development, West Lancashire Borough Council, said, “We have to use service automation if we want…
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Adactus automates purchase orders with Invu
Adactus Housing Group has implemented an automated purchase-order processing system from Invu, based on Abbyy’s FlexiCapture data capture and document processing software. Prior to implementing an electronic document management system with automated invoice processing, Adactus had a manual process that had resulted in long delays in handling invoices. And although automating the process improved invoice…
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Poole Housing selects Civica Housing Cx
Civica has won a five-year contract with Poole Housing Partnership for its Housing Cx software to improve the customer experience, introduce more streamlined ways of working for its staff and deliver better services for tenants. Housing Cx will allow Poole Housing’s staff to instantly access all information about tenants from one place, including details of…
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Abritas texting service for lettings
Abritas has developed new functionality that sends automated text messages to lettings applicants at specified stages of an advertising cycle, to help with the promotion of property lettings. The text messages are sent using bespoke rules built to meet housing providers’ own criteria to help target specific segments of applicants. The rules could include targeting…
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Grwp Cynefin chooses MIS-AMS software to manage its estates
Grwp Cynefin has chosen MIS Active Management Systems’ housing management software after a competitive three-way pitch. The ActiveH software will be used to manage the housing provider’s rents, repairs, resident texting, planned maintenance, business intelligence reporting and CRM in a single integrated system. Grwp Cynefin, created from the merger of two smaller housing providers in…
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