8×8 has launched 8×8 Remote Fix so that housing providers’ contact-centre agents can escalate tenant interactions to video using a real-time, secure video link to visually address and resolve problems. By offering tenants the option for video escalation to show on-site problems, agents are better equipped to remotely assess repairs and maintenance requests for more…
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Barking & Dagenham Reside pilots Evo digital repairs
Barking and Dagenham Reside, a housing provider owned by Barking and Dagenham Council, has partnered with Evo to digitally transform its repairs and maintenance services. Evo will now assume responsibility for the delivery of repairs, liaising with contractors and management of repairs and maintenance-related documentation. Residents will also be able to report problems via the…
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Broadacres’ digital transformation with Salesforce
Broadacres Housing has taken the next step in its Salesforce-based digital transformation, with the implementation of Salesforce’s Service Cloud Voice in its customer contact centre, powered by Vonage Telephony. Mark Birch, chief technology officer, Broadacres Housing, said, “We’re excited to see the benefits this transformation brings to our contact centre and the consequent improvements in…
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Thirteen installs 1,000 Switchee smart devices
Thirteen Group is installing 1,000 ‘smart home’ devices from Switchee to give its future tenants greater control over their energy consumption. The Switchee devices are currently being installed in empty homes before tenants move in. Data from the Switchee devices also gives Thirteen’s housing staff and asset managers more accurate insights into the condition and…
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Cyngor Gwynedd unifies housing & homelessness with Civica
Cyngor Gwynedd is implementing Civica’s Abritas Housing Needs software in a new three-year contract. The council manages the housing register and works with several social housing providers to ensure tenants are housed in the most suitable properties for their needs. One key partner is North Wales Housing which is currently implementing Civica’s Cx Housing platform….
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Vivid Homes goes full-fibre with CTG
Vivid Homes has chosen Complete Technology Group to manage its deployment of a full-fibre infrastructure across its high-rise blocks of flats (comprising 16,000 individual properties). CTG will manage all communications with internet service providers (ISPs), provide advisory and planning services to Vivid regarding the digital infrastructure of its buildings and then audit all work to…
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