Calico Homes’ new self-service app from OptusApp has achieved 50 per cent adoption within the first week of its launch. This follows a pilot project with a group of around 100 residents in November 2024. The rapid adoption of the Calico Connect app was helped by a thorough pre-launch marketing campaign to Calico’s residents followed…
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Totalmobile at Norwich City Services for repairs
Norwich City Services has gone live with new workforce management software from Totalmobile for its housing repairs and maintenance operations. The Totalmobile software, including the company’s Connect, Mobilise and Protect solutions, will be used by 170 people in NCS’s housing repairs team to cover everything from responsive repairs and voids to damp and mould problems….
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OptusApp launches AI Voice for TSMs
OptusApp has just released its AI Voice solution for outsourcing TSM surveys. This new service is designed to streamline the collection and reporting of TSM data while maintaining compliance with the Regulator for Social Housing (RSH). According to the RSH, 65 per cent of housing providers rely on voice calls for survey collection, with 86…
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Vericon Systems launches HomeHub
Vericon Systems has launched its HomeHub system to help housing providers monitor and manage their tenants’ living environments. HomeHub provides real-time visibility into the environmental conditions within properties, such as humidity, temperature, damp and mould, by assessing the risk in each room every five minutes rather than providing a general view over a 24-hour period….
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Plus Dane connects with Totalmobile
Plus Dane is set to implement Totalmobile’s Connect workforce management software to revamp its repairs service, replacing a number of separate outdated systems. At the moment, dealing with a single repair request can involve up to five different systems, resulting in delays and inefficiencies. Totalmobile’s Connect software will consolidate these processes into a single system….
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Uswitch’s mouldy nation
In its new Mouldy Nation 2025 report, Uswitch Energy tracked damp and mould complaints made to the Housing Ombudsman between 2020 and 2024 for social housing properties. The Housing Ombudsman received just over 16,000 complaints relating to damp and mould over the four-year period, with local authorities the subject of 5,100 complaints and housing associations…
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