IBS OpenSystems has signed contracts with United Welsh Housing Association for CRM and with Cheltenham Borough Homes to streamline maintenance, repairs and reporting.
United Welsh is taking IBS’s OpenHousing, OpenFinancials and OpenMobile products to improve the document management and workflow processes involved in the management of its 3600 properties in Wales. The system went live in April 2008 and gives United Welsh’s 125 staff better communication with contractors and tenants, real-time access to customer call data and more efficient document processing.
Tracy Williams, ICT manager, United Welsh, said, “Working with IBS will enable our staff to process documents such as invoices and bills more efficiently while offering customers the ultimate service through our users’ access to real-time data. Once the system is fully implemented, caller ID will be instantly recognised. The user will be able to view customer call history and details, enabling requests to be dealt with more efficiently.”
The OpenMobile module will enable staff to update repair and maintenance records while onsite, reducing the need to travel to and from the office, increasing productivity and improving the accuracy of customer records.
With its implementation of OpenContractor planned for October 2008, Cheltenham Borough Homes is expecting to make efficiency gains in the areas of job costing and orders, timesheets, purchasing, accounting and tracking maintenance requests.
Bob Dagger, assistant chief executive, Cheltenham Borough Homes, said, “In the last few years we have made considerable progress to ensure that council tenants in the Cheltenham area have access to high-quality homes and excellent management and maintenance services. IBS offers the best solution to take our business processes to the next level, offering an application that is functionally rich, easily integrated, cost effective and user friendly.”