In the world of housing management solutions, the focus has always been on capturing data as a user progresses through a process. Historically, most systems were based on the concept of where a software developer thought it made sense to place the data fields, rather than how a logical path through a defined process could…
Mining your data resources, AI & automationRead More →
Aareon
Just published: Housing Technology Guide to CRM & Omni-Channel Communications
We have just published the fourth in our series of guides, the Housing Technology Guide to CRM & Omni-Channel Communications, with support from Aareon UK. Topics covered include embracing the digital customer experience; driving digital transformation with better UX; retail, shopping and tenants’ omni-channel experience; and Wiltshire Council’s Aareon 360 Customer Portal. Our guides deliver…
Just published: Housing Technology Guide to CRM & Omni-Channel CommunicationsRead More →
Driving digital transformation with better UX
As we write another quick message on WhatsApp or tap a virtual button to pay for groceries on our phone, it’s easy to forget how far these technologies have come, even in the last decade. Not so long ago, most digital services, and particularly business management systems, were the preserve of technical specialists. In many…
Driving digital transformation with better UXRead More →
Just published: Housing Technology Guide to Artificial Intelligence & Machine Learning
We have just published the third in our series of guides, the Housing Technology Guide to Artificial Intelligence & Machine Learning, with support from Aareon UK, alongside Flagship Group, Housing Solutions, LiveWest, Ongo and the University of Reading. Our guides deliver in-depth coverage of a specific technology or business area relevant to the social housing sector….
Just published: Housing Technology Guide to Artificial Intelligence & Machine LearningRead More →
Aareon acquires Fixflo
Aareon AG has bought housing repairs and maintenance software provider Fixflo for an undisclosed sum. Commenting on its acquisition, Aareon said that Fixflo offers a “best-in-class SaaS solution” that connects housing providers, tenants and contractors on a dedicated platform for repairs and maintenance. Fixflo was started in 2012 and its software is now used to…
Aareon acquires FixfloRead More →
Case study: Wiltshire Council’s Aareon 360 Customer Portal
One of the greatest challenges facing housing providers and local authorities at the moment is their need to deliver the same services to residents while being unable to offer the same level of personal interaction. Restrictions on face-to-face contact have meant that housing officers can only visit those in the greatest need, while call-centres are…
Case study: Wiltshire Council’s Aareon 360 Customer PortalRead More →
