Today’s housing providers face the combined challenge of increasing tenant demand and reduced budgets. Cloud-based technology, AI and automation are providing the answers, improving services for tenants and the way they interact with providers but just as important is how we interact with the technology, as users or customers. Software developers now spend as much…
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Civica
The future of housing management systems
Housing Technology asked experts in housing management systems (HMS) from Civica, Northgate Public Services and Shaw Consulting about the role of HMS in today’s IT and business operations and what to look for when selecting and implementing a new HMS. The latest HMS Commenting on the difference between today’s latest HMS compared with many housing…
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Civica’s Cx Regulatory Services at Peterborough Council
Peterborough City Council (PCC) has chosen Civica’s cloud-based Cx Regulatory Services software to manage its regulatory service functions in a new five-year deal. PCC provides a shared service for Cambridgeshire County Council and Rutland County Council. Implementing Cx Regulatory Services will help to streamline processes across the three councils and improve service delivery based on…
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Clanmil’s single view of data with Civica Cx
Clanmil Housing has implemented Civica’s Cx Housing digital platform in order to gain a real-time, holistic view of its tenant and property data, replacing multiple unconnected data sources that were hindering the housing provider’s front-line staff. Having struggled to collate data from a range of disparate applications and sources, as well as lacking a CRM…
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Interview – From Beyond Housing to Orchard Systems
Having spent years working with software providers from the other side of the fence in her role at Beyond Housing, Deborah McManus brings a unique perspective to her latest role as CTO of Orchard Systems. We spoke to Deborah about making the move from a housing provider to the supplier side, and the challenges both…
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South Yorkshire goes live with Civica Cx
South Yorkshire Housing has completed the implementation of Civica’s Cx housing and asset management solutions. The fully-integrated solution from Civica will cover a number of areas including: contacts and assets; communications; rent arrears and voids management; repairs, planned maintenance, servicing and inspections; complaints and feedback; a contractor portal and the use of Civica’s APIs for…
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