Wakefield and District Housing is deploying a company-wide implementation of mobile working software from Capita, allowing the majority of WDH’s workforce to work wherever they need to.
Under the terms of the £475,000 five-year contract, the Capita system will enable property, tenant, repairs and maintenance records to be accessed, captured and edited in real time by WDH staff. This will allow housing officers and maintenance teams to work more efficiently in the field, and also support the flexibility and rationalisation of office space resulting from hot desking and working from home.
Geoff Kirk, service director for business systems, Wakefield and District Housing, said, “We wanted to replace our existing system with one that would allow our employees to take their office with them – right into the heart of the communities they support.
“It just doesn’t make sense to fill out endless paper forms, only to have to come back to the office and type everything up. That creates a back-log of work and increases the risk of working with out-of-date information.”